Booking Conditions

If your prefered or your alternative date are available, the booking of your tour is legally binding without further notice by the memorial. A confirmation of the booking will be sent to you.

If neither your prefered nor your alternative date are available, the visitor service will contact you immediately by e-mail. Please check your in-box and your spam-box regularly.

If you have not received a confirmation of your booking within 14 days, you may contact the visitor service.

The following cancellation rules apply:

  • Each booking can be cancelled free of charge until 14 days prior to the tour date.
  • Past that date you will be fully charged even if you do not appear on the tour date.

We kindly ask you to contact the visitor service as soon as possible when there are any changes in your confirmed booking.


Visitor service
Tel.: 030 / 98 60 82-30
Fax: 030 / 98 60 82-36